Question 1

I live in the Highlands & Islands / Isles of Man & Wight / Northern Ireland - can I still place an order?

Accepted Answer

Please contact us before placing an order. We may have to take additional delivery payment.

Question 2

I live outside of the UK - can I still place an order?

Accepted Answer

Please contact us before you place an order. We may have to take additional delivery payment.

Question 3

I have contacted Murpen Supplies - when will I receive a response?

Accepted Answer

One of team will respond to your enquiry within 24 hours.

Question 4

I have a got a query about an item that I have ordered - how long do I have to get in touch?

Accepted Answer

Please contact us within 30 days of receving your order.

Question 5

Can I pay for Express delivery?

Accepted Answer

Yes, you can choose 'Express Delivery' when you add your item to the basket. This will cost an additional £10.00.

Question 6

My order has not arrived on time - what should I do?

Accepted Answer

Please contact Murpen Supplies via email, telephone or through our Facebook page. Please find contact details at the bottom of this webpage.

Question 7

I have decided that I no longer want an item that I ordered - what should I do?

Accepted Answer

Please contact us within 30 days of receiving your order if you would like to return it - you will be responsible for covering the cost of return postage.
 
The item must be unopened, unused and undamaged if you would like to return your order.
 
We will process a full refund on receipt of the returned item, as long as we are happy with it's condition.

Question 8

I do not have a PayPal account - can I pay another way?

Accepted Answer

Yes, you can pay via BACS if you do not have a PayPal account. Please contact us to arrange this and we will reserve your order.

FAQs

Frequently asked questions

I live in the Highlands & Islands / Isles of Man & Wight / Northern Ireland - can I still place an order?

I live outside of the UK - can I still place an order?

I have contacted Murpen Supplies - when will I receive a response?

I have a got a query about an item that I have ordered - how long do I have to get in touch?

Can I pay for Express delivery?

My order has not arrived on time - what should I do?

I have decided that I no longer want an item that I ordered - what should I do?

I do not have a PayPal account - can I pay another way?

FAQs

Frequently asked questions

I live in the Highlands &amp; Islands / Isles of Man &amp; Wight / Northern Ireland - can I still place an order?

I live outside of the UK - can I still place an order?

I have contacted Murpen Supplies - when will I receive a response?

I have a got a query about an item that I have ordered - how long do I have to get in touch?

Can I pay for Express delivery?

My order has not arrived on time - what should I do?

I have decided that I no longer want an item that I ordered - what should I do?

I do not have a PayPal account - can I pay another way?

I live in the Highlands & Islands / Isles of Man & Wight / Northern Ireland - can I still place an order?